1 (888) 252-6284
9am - 5pm CST, Mon - Fri (Phone Hours)
Wholesale Janitorial & Bulk Commercial Cleaning Supplies

Shipping Policies

Orders will usually be shipped within 24-48 hours on business days, Monday through Friday. In addition, some manufacturers like Knight and Alconox require a handling time of up to 3-5 days. The only exceptions to our normal shipping times are:

1. Check / Money order payment orders will not be shipped until after the check, money order, or wire transfer has cleared the bank. This process can take up to 2 weeks for international checks.
2. Pallet sized orders, custom blends, and 30 & 55 gallon drum orders require an additional 3-5 day handling time. Also, some items have notes in their descriptions that warn of additional handling time.
3. If an item is out of stock, it can be refunded or backordered. The customer will be notified within 48 hours if an item is out of stock.
4. Alconox products are usually shipped within 2-3 days, however there can be a delay of up to 5 days if the factory is backed up and the product is not in stock.
5. Some products have extended handling times, and those products usually have a note in the description that mentions this.
6. Holidays - We will have a notice posted near the top of the website when holiday closures could delay shipping times. We are closed for quite a few days around Christmas and New Years, so this will delay orders going out during those times. In the beginning of January, there can also be a delay as we catch up on order fulfillment.

"Call for Quote"
If you receive a shipping quote that says "Call for Quote," it means that because your order is over 5,000 lbs., we will have to get your shipping quote manually. Please call us at 888-252-6284, and we will get your quote and enable you to continue with your purchase. We apologize for the inconvenience, this is a limitation imposed by our carrier.

Shipping Weights
The shipping weights in our shopping cart may not always seem correct. One reason for this is that some large, bulky items get charged additional dimensional charges by carriers like UPS, so we have to increase the item's shipping weight in order to get compensated for this. We also add in additional weights for items that need to be placed on a pallet for shipment via freight trucks. Regardless of these reasons, if you think we made a mistake on an item, feel free to call or email to have us double-check the item. If there is a problem, we will do our best to fix it.

Hazmat Shipments
There is an additional charge for Hazmat shipments sent through UPS. Currently that charge is $35. Your shopping cart will automatically add this into the shipping price.

Overseas Shipments
We can ship overseas, and we will do our best to get products delivered around the world. Please contact us if you would like a quote on shipping in a hard-to-reach place. Overseas shipping quotes can sometimes take a few days to get, so we apologize in advance for the delay.

Why are our UPS Shipping Prices so Expensive?
We apologize that our UPS prices are so expensive for some people, there are a few reasons for this:
  • We do not do a lot of UPS shipping, therefore we don't get the discounts that some high volume sellers receive from UPS. The big cost savings we provide is for customers purchasing bulk quantities (pallet and 55 gallon drums) using freight truck shipping.
  • For customers living in areas that are considered "extended service areas," UPS adds on an extra charge.
  • We are located in the greater New Orleans metro area, so the further out from us you are, the more expensive UPS charges to ship.
  • Most of our products are liquid products that are very heavy, therefore UPS shipping is more than what people are used to paying for sending lighter-weight, everyday packages.
  • UPS also adds on an additional charge for residential delivery these days, and that charge is automatically determined by their software regardless of whether the address actually is a residential location.
While the focus of our business is our high-volume bulk selling, we realize that lowering UPS costs will help to increase exposure of our excellent product line. We hope to offer better UPS prices in the future.

3rd Party UPS Billing
We now have an option in our shopping cart to choose "Bill to 3rd Party UPS Account" where customers can enter their UPS account number to have the shipping charges bill to their account. This can seve you money if your organization gets high volume discounts from UPS. Be aware that our UPS quotes are discounted also, so you may only want to take advantage of this option if you get a really good discount on your account.