Store Policies

WorldwideJanitor.com Return & Refund Policy

For returnable items, we do not pay return shipping unless there was some defect with the product, a mistake was made on our part, or the customer obtains approval from us.
 

We do not accept returns on items that are not normally stocked, are special order items, custom blends, or rotary brushes. Some examples of these include pallets of items, 30 and 55 gallon drums, and any items that require additional handling time (stated in the product description). We strongly suggest that customers try small quantities of items before ordering large amounts.
 

We accept returns of unopened, resell-able items that do not meet the above listed restrictions within 30 days of purchase for a full refund of the item's purchase price, minus a 15% restocking fee. Some products are subject to the return policies of their manufacturer. These are usually products with lead times because they are made to order by the manufacturer and not normally stocked by us. These products are going to be Knight, DEMA, Hydro Systems, Lafferty and Seko products, and the restocking fee will be that of the manufacturer (Knight is currently 15%, DEMA is currently 25%, but these are subject to change).
 

To arrange a return, contact customerservice@worldwidejanitor.com or use our "Contact Us" form.

Special Conditions
Please read our item descriptions because there are a few items in our store that are bulk commodities, or cheaply packaged, purposely to save you money, and because of the discount priced nature of the product. Some examples of these are oil absorbent granules, bleach, and Superior powdered laundry detergent. These items have notes in their description about the packaging and the high probability of damage occurring during shipment. We will not replace individual bags and boxes of these items that get damaged during shipment. Customers order these items at their own risk.

Cancellations
Orders may be cancelled at any time until shipped, at which time they fall under the return and refund policy. This does not apply to non-stock items that are made to order. For made to order items that are already in the process of being built, such as Knight, DEMA, Hydro Systems, Lafferty and Seko products, the manufacturer can still charge a restocking fee on a cancellation prior to shipping. Please contact us to find out if your item is something made to order.

For orders over $500 that are paid by credit card, cancellation of that order will incur a 4% credit card processing fee. These are fees that we have to pay to our credit card processor when the charge is made whether we refund it or not.
 

Payment Policies

Credit Card, Paypal, or Bitcoin Payments
Credit or debit card, Paypal, and Bitcoin payments are the preferred method of payment for domestic orders. Orders will be processed and shipped as soon as they are received when paid via one of these methods.

Check or Money Order Payments
If "Check or Money Order" was selected as payment method during checkout, your order will be held until the payment is received and until that payment clears the bank (up to 2 weeks for international orders).

Wire Transfer
If you wish to pay with a wire transfer, select "Check or Money Order" at checkout and contact us for our wire transfer details. Your order will be shipped once the funds have cleared our bank account.

Net 30
We do not at this time provide Net 30 or credit accounts of any kind.